Refund & Exchange Policy

All unstitched fabric pieces in their original, sealed box packaging are eligible for a full refund or exchange within 7 days of delivery. The fabric must be completely uncut, unwashed, and in its original condition with all tags, identity seals, and presentation boxes intact.

For standard change-of-mind exchanges or returns, the customer is responsible for all courier and shipping charges associated with sending the item back to our central atelier facility.

Strictly NO refunds, returns, or exchanges on Custom Tailored / Bespoke Make suits. Because each bespoke garment is individually measured, master-cut, and stitched to your personal anatomical dimensions by master craftsmen, these items cannot be restocked or resold and represent final sale.

In the rare event that your fabric parcel arrives damaged in transit or exhibits a manufacturing yarn flaw, Khillat will cover 100% of all return and replacement courier charges. A brand-new replacement piece or immediate full refund will be processed promptly at zero cost to the patron.

To initiate a return or exchange, simply message our customer concierge on WhatsApp with your Order Number (e.g., KH-84920) and a brief photo of the sealed fabric parcel.